How do I pay for my order?

1. You can make payment by credit or debit card at the time of order.

2. You do have an option to pay for your order after you receive it. If you choose this option, you will be sent an invoice with your order and full details of how to pay are included on that invoice. For ease of reference, here are the payment options available:

a. Internet & Telephone Banking –  

IBAN IE60 AIBK 9313 6514 5090 09
SWIFT code AIBKIE2D

Please ensure you enter or quote your ten digit Customer Number (beginning ‘70’) as the payment reference. Your Customer Number can be found at the top right of your invoice.

b. Direct Debit – please call our Payment Team on 1800 937 321.

c. Cheque or Postal Order – please send, together with the remittance slip on your invoice, to:

The Dublin Mint Office
Suite 9A Sky Business Centre
Pluto Business Park

Damastown
Dublin 15

d. Credit or Debit Card – either by post to the address above (please include remittance slip on your invoice) or by calling our Payment Team on 1800 937 321 (Monday to Friday 0900 – 1730).

e. BillPay: For ease of payment, you can take your invoice or reminder letters to your local GPO and make cash or card payments using the remittance at the bottom.

What if I have a question about my order?
Please contact our Customer Care Team via email (customercare@dublinnmintoffice.org) or by calling 1800 937 321.

I’m outside of ROI, can I still place an order?
Unfortunately, the Dublin Mint Office cannot fulfil orders to addresses outside of ROI.

How do I return an order?
Yes. If you are within the 14 days from receipt of goods, you can return your order to us using our easy returns process. Simply call 1800 937 321 and request a pre-paid returns label. As many of our goods are valuable and limited editions, we do request that you obtain proof of posting for any goods you are returning to us. In the unlikely event that your goods get lost in the post, we will request the proof of posting and it is the only way that we will be able to refund you. Please see our terms and conditions for more information.

Alternatively, should you choose to return the goods, you can so at your own initial expense, and we will refund the postage that you paid provided that you include the correct level of postal insurance to cover the sales cost of the item(s) and retain proof of postage. 

Please send the goods to us at:
DMO
PO BOX 12025
FREEPOST
Dublin 2

I have started collecting - How can I complete my collection?
The best thing to do, is to call one of our experienced team, who can guide you through the next steps. Please call 1800 937 321 for further information. Alternatively, feel free to email customercare@dublinnmintoffice.org and one of our team can call you back, or reply to your email if you prefer.